Returns & Exchanges
At PetMeds Direct, we want your pet to look their best in our high-fashion apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items. Please ensure all original tags remain attached and the garments are free of pet hair to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the fashion items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring that all designer labels are intact and the clothing is neatly folded to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items for pet hair and wear, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing